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Turning customer service agents into heroes

Even in a digital-first world, customers expect to have human conver­sa­tions with brands. Gladly makes contact-center software that manages customer inter­ac­tions in the form of chrono­log­ical conver­sa­tion streams rather than cases or tickets. That helps companies build loyalty and offer person­al­ized assistance, whether customers want to interact via voice, IVR, chat, or self-service.

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